The Peer Review Scheme is one strand of this focus, which provides a mechanism for current specialist debt advisers to assess the quality of advice provided by their peers. The scheme has been drawn up with input from a range of organisations across the debt advice sector.
Under the Scheme, peer reviewers will review clients’ files and assess how well those clients have been advised and how any work undertaken on their behalf has been carried out. They will identify any areas where those organisations being reviewed, and their advisers, can introduce a continuous improvement plan and will support them in exploring actions required to make the changes. The scheme will also highlight areas of good and best practice and share them across the sector.
The Peer Review Scheme will initially be rolled out with organisations receiving Money Advice Service funding in England and Wales, and expanded into Scotland and Northern Ireland as new funding agreements are agreed.
For further information on the Scheme, the following documents have been published by the Money Advice Service:
As well as the following Recognising Excellence documentation:
To find out more about the Peer Review Scheme please contact Amanda Jordan:
Helpline: 07584 355486