Defined under three high level areas of quality: Meeting Clients’ Needs; Well Governed; A Learning Organisation, the requirements of the Organisational Framework provide the foundation for raising both quality and consistency in the delivery of debt advice through the standards and quality systems that organisations adhere to. The framework covers organisational systems, governance, adviser skills and competence and outcomes for clients.
In addition to assessing alignment against the Money Advice Service Quality Framework for Organisations, the assessment process also considers the frequency, rigour and measures of third party assessment processes.
Holding a quality standard or membership code that is accredited to the MAS Quality Framework is compulsory for those organisations that are grant funded by MAS. It is further recommended to non-funded agencies as an independent measure of quality assurance and consistency, and to gain entry for free to client services into the MAS debt advice locator tool.